Crutchfield Reviews

Crutchfield has an overall rating of 4.6 based on 26 reviews. Customer feedback on Crutchfield is mixed: Crutchfield reviewers highlight positive aspects like excellent customer service, wide product selection, detailed product information and reviews, which strongly appeal to audio and video enthusiasts, tech-savvy consumers, home theater builders. However, Crutchfield is often criticized for its higher prices than competitors, occasional shipping delays, limited international shipping options.

4.6/5.0

26 reviews

5 Stars

13

4 Stars

7

3 Stars

2

2 Stars

0

1 Star

0

All Crutchfield Reviews (26)
luana_Merritt00
May 27, 2026
"Bought door speakers from Crutchfield. Big upgrade. Sound..."
Bought door speakers from Crutchfield. Big upgrade. Sound is cleaner, and the bass is better than I thought it’d be. Install was easy with the included parts. Didn’t take long. Really happy with it...
hello_beverly343
May 22, 2026
"Feels really well built"
I ordered this from Crutchfield and right away it just felt solid, like... not that cheap plasticky kind of feel you sometimes get. Nothing loose or rattly either. I’ve been using it for a bit now and yeah, still feels like it’s put together really well.
WhitneyBurke
May 16, 2026
"Smooth and Reliable Delivery"
I ordered a car stereo from Crutchfield the whole shipping process was really easy. They gave me a clear delivery date, and it actually showed up right on time with no delays or confusion. The box arrived in good shape too, which I appreciated. I’ve ordered from other places where the tracking barely updates, but this one moved along like it should. Based on this experience, I’d definitely order from them again.
JaneLorensen_60
May 05, 2026
"Super quick delivery"
I ordered it on Monday and it was already at my door by Wednesday, which made me really happy. There’s just something reassuring about a company that gets your order out that fast. Nice experience overall.
alison_Bourassa02
April 07, 2026
"I had a good time…"
I had a good time ordering from crutchfield, honestly. I found the car stereo I was looking for fairly quickly, and the info on the site kind of helped me figure out if it would fit my car and all that. Checkout was easy enough, and it showed up sooner than I thought it would. Everything was packed nicely too. No real complaints, I’d probably order from them again.
stacy_Guzman73
April 01, 2026
"Had what I needed in stock"
They had the stuff I needed in stock, so I ordered it real quick with no hassle lol. Super easy tbh
hello_florence105
March 28, 2026
"Sound is much clearer now"
My speakers sound way better than they did before. The audio is clear, and the bass hits nicely without feeling too much. I still keep the volume at a reasonable level just to protect my ears and the speakers, but overall I’m really happy with the improvement.
carolinevasquez5953
March 26, 2026
"Support really seemed to know what they were…"
Support really seemed to know what they were doing and helped me figure out my wiring question. It did take a bit longer than I expected, but they got it sorted in the end, so overall I’m happy with the experience.
AaronBehrens_31
March 26, 2026
"Solid warranty help, just a little slow"
I had to use the warranty on a receiver I bought from crutchfield, and overall it was a decent experience. Their support team answered my questions and walked me through what needed to be sent back, which I appreciated. It did take a bit longer than I was hoping, i think companies have a responsibility to keep people updated when they’re waiting on something like that. But to their credit, they did follow through and didn’t make the process complicated. I’d buy from them again, I’d just like to see quicker updates next time.
VANG
March 18, 2026
"Arrived Safe and On Time"
Order showed up on time. Packed really well too. Box was in good shape. No dents or anything. Item was safe inside. Only thing, there was a lot of packing material. Maybe too much. Kind of a mess to throw away. But overall, happy with how it arrived.
MarthaGray
February 23, 2026
"The exchange ended up taking longer than…"
The exchange ended up taking longer than I expected. It did get sorted out eventually, but I was kind of left waiting and wondering what was going on for a while, so...
THOMPSON
February 09, 2026
"Pretty helpful, accurate"
I used Crutchfield to see if a new stereo would fit my car, the info was spot on. The install notes helped a lot too, like really helped. There was one small thing with the trim that didn’t match up exactly, but it wasn’t a big deal. Overall, good site, good experience, just make sure you double check everything before you buy
alan_Johnson92
February 05, 2026
"Actually Helpful, Weirdly Enough"
I ordered from Crutchfield mostly because I had no idea what I was doing with the wiring for my new stereo, which is always a great place to start. Their install guide actually matched my car and made the whole thing way less confusing. I still managed to have one question, of course, so I called them and the guy walked me through it without acting like I should already know everything. Got it working that afternoon, somehow. Happy with the whole experience.
tommy2005
February 02, 2026
"Helpful site, with a couple things that slowed me down"
crutchfield was easy for me to use overall. I really liked the vehicle fit tool because I didn’t want to waste my time guessing whether the speakers would actually work in my car. The filters helped me narrow things down, and the product pages gave me enough info without making me feel like I had to study for an exam.

I’d probably give it 4 stars because the site felt a little crowded in spots, and I had to click around more than I wanted to. Still, I found what I needed, checkout was smooth, and in the end it worked out fine for me.
Thomas_longsworth87
February 02, 2026
"Checking out was simple, and..."
Checking out was simple, and I did appreciate having financing options without having to jump through a bunch of hoops. The payments were clear before I clicked buy, which made ordering from crutchfield a lot less stressful. I guess I was just a little disappointed that the rest of the experience didn’t feel quite as smooth as the payment part.
lois-Singleton
January 25, 2026
"Super Easy Shopping Experience"
I was expecting the usual online shopping headache, but Crutchfield’s site was surprisingly easy to use. At first I felt a little overwhelmed trying to figure out which speakers to get, then the filters made everything click fast. I went from annoyed to relieved in like two minutes. Checkout was smooth too, no confusing steps or random weird stuff popping up. Just picked what I needed and got it done.
john_Peterson72
December 31, 2025
"Absolutely Got What I Ordered"
I got exactly what I ordered from crutchfield, no question about it. Everything matched the listing perfectly, nothing was missing, and the shipping box showed up totally fine. The only reason I’m giving it 4 stars is because the tracking updates were a little slower than I expected, but as far as the actual order goes, it was spot-on.
williamshook3185
December 29, 2025
"Good deal that kind of surprised me"
I bought this mostly because the price seemed right, and I figured, why not? Then after using it, I kept thinking, wait, this was actually a really good deal. It’s one of those purchases where you don’t expect much, then later you’re like, yeah, totally worth it.
riley1979
December 28, 2025
"They had a lot to choose from…"
They had a lot to choose from, which was great, and I was able to find the speakers I needed quickly. The only downside is that the selection was almost a little overwhelming at first. Still, once I narrowed it down, the process was easy and I’m happy with what I found...
MaymePhelps_76
December 20, 2025
"I bought these speakers years ago. kind of..."
I bought these speakers years ago. kind of forgot how long it’s been. They’ve been moved around, used a lot, left sitting for stretches too. Still work perfectly. No issues, no weird sound, nothing. Impressed.

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Crutchfield Q&A

Hi have 2013 camaro convertible. i don't think i have the boston acoustics upgrade system . i am looking to upgrade possibly adding a sub and possibly a few speakers. what do you suggest?

Speakers for at sp 120 usb turntable

What is your most inexspensive iphone 5 or 5s?

Tienen el macafee proteccion total

I am looking at their outlet section of the site. the prices are very good. i am worried about buying open boxed items. has anyone had a good experience with this and do they honor a return if it doesn't work?

WayneHart
January 08, 2020

“I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe”

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